FAQ

Updated June 18th, 2025

ORDERING

How do I place an order?
You can place orders by phone (800-990-9934), fax (845-469-3163), email (info@adrbulbs.com), through your regional A.D.R. Bulbs sales representative, or online at www.adrbulbs.com.

What is your minimum order?
The minimum order amount is $400.00.

Is online ordering secure?
Yes. We use a secure tokenization system to ensure your information is protected. Learn more.

What are the order deadlines?

• Fall assortment: Available through July 11th
• Spring assortment: Available through December 5th
  Orders placed after these dates are subject to availability.

How can I request a catalog?
Visit our homepage and complete the catalog request form. A valid tax ID is required. You can also view interactive editions under the Virtual Catalogs section.

TARIFFS

We closely monitor international tariff regulations. At this time, no imports are scheduled until August, allowing time to evaluate any changes. Should tariffs impact future shipments, we may pass on those costs to customers. Transparency remains a top priority.

CANCELLATIONS

What is your cancellation policy?

• Cancellations or returns require prior authorization.
• Cancelled or refused orders incur a 20% restocking fee.
• Shipping charges are non-refundable.
  Please review our Terms & Conditions of Sale for full details.

PAYMENTS

Do you accept credit cards?
Yes—Visa, MasterCard, American Express, and Discover.

When is my card charged?
The week prior to shipment.

Can I pay another way?
Yes. For Apple Pay, Google Pay, or ACH, email ashley@adrbulbs.com to receive a secure payment link.

What are your payment terms?

• First-time customers: Credit card payment required before shipment.
• Subsequent orders may be placed on terms pending approval.
• Standard terms: 2% discount if paid within 10 days, net 30 thereafter. A 1% late fee per month (12% APR) applies to overdue accounts.
  Full terms are available in our Terms & Conditions of Sale.

SHIPPING

How is freight calculated?
Freight is based on prevailing UPS and XPO LTL rates. We review rates regularly to ensure competitive pricing.

Freight Estimates:
East: 10% ($12 minimum); orders over $1,500, 7.5%
West: 15% ($18 minimum); orders over $1,500, 12.5%

When will my order ship?

• Fall orders (before July 11th): Begin shipping week of September 1st
• Fall orders (after July 11th): Begin shipping week of September 15th
• Spring orders (before December 5th): Begin shipping week of March 2nd
• Spring orders (after December 5th): Begin shipping week of March 16th

Can I request a specific delivery date?
We provide a best estimate but cannot guarantee delivery dates due to factors beyond our control (crop conditions, transport delays, etc.).

Can I leave delivery instructions?

• For LTL shipments, yes—let us know if you require a delivery appointment, lift gate, or freeze protection.
• For UPS Ground, delivery instructions cannot be accommodated.

Do you ship Alliums to Idaho or Washington?
Due to state quarantines, we cannot ship Allium bulbs to certain counties in Idaho and Washington.

Do you ship outside the continental U.S.?
No. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or Alaska Marine Lines for final delivery.

Do you offer air or overnight shipping?
No, we do not ship by air freight.

What if my order arrives in poor condition?
Please contact us within 10 days of delivery. We’ll promptly arrange a credit or replacement.

OTHER

Do you offer pre-cooling?
Yes—pre-cooling to 9°C (48.2°F) begins the week of October 6th.
We recommend delaying shipment by at least six weeks for optimal chilling.
Please note: We do not offer 5°C cooling.

Are quantity discounts available?
Yes. For quantities of 10,000+ bulbs of a single variety, contact us at 1-800-990-9934 or info@adrbulbs.com.

Can I unsubscribe from your emails?
Yes. We use Constant Contact to ensure privacy and offer safe unsubscribe options at any time.

Do you sell to homeowners?
No. We are wholesale-only. A valid ST-120 resale certificate is required.

Are your website images available for use?
All images are copyright protected by A.D.R. Bulbs, Inc. and Visions BV. Reproduction without written consent is prohibited.

Do you guarantee your products?
We guarantee our bulbs will arrive viable, healthy, and free of injurious pests or disease.
Bulbs are certified by U.S. and Dutch agricultural authorities.
This guarantee applies for 10 days after receipt; beyond that, viability depends on conditions outside our control.

What are your business hours?

• Standard: 8:00 AM – 4:30 PM EST
• Peak Fall Season: 7:00 AM – 7:00 PM EST
  We regularly monitor info@adrbulbs.com outside business hours.

PLANTING & STORAGE

When should I plant fall bulbs?
When soil temperatures drop to ~55°F and nighttime temps remain between 40°–50°F.

How late can I plant fall bulbs?
If the ground can be worked, you can plant—especially daffodils. Generally, you have 6–8 weeks post-first frost to finish planting.

How should bulbs be stored pre-planting?
Store bulbs in a cool, dry, well-ventilated area.
Temperatures between 40–70°F are acceptable, but cooler is ideal.

Are your bulbs treated with neonicotinoids?
No. Our Dutch farm, Ruigrok Flower Bulbs, is MPS-certified (certificate #910175), and neonicotinoids are not used. Many partner growers share this certification. The Netherlands enforces strict pesticide regulations through research and oversight by Anthos and related institutions.